Rawlings Real Estate Management was built on the foundation laid by Bill Bass and Steve Royster, who established Bass & Royster in 1988 as one of Asheville’s most respected custom home builders and contractors. Bill and Steve retired in 2013, and Bill Rawlings, as new owner and Broker-in-Charge, turned the company’s focus exclusively to managing residential and commercial property. As part of our company’s continuing evolution, Bass & Royster Property Management is now operating under the name Rawlings Real Estate Management. 

Rawlings Real Estate Management remains committed to the values held since the inception of its predecessor in 1988:  professional integrity, personal service, quality product. Our goal and purpose is to represent these qualities as we provide residential and commercial property management solutions to discerning homeowners and renters.

The People of Rawlings Real Estate Management



Bill Rawlings – Owner / BIC


After joining Bass and Royster and heading the growth of the property management division, Bill Rawlings now operates Rawlings Real Estate Management as Owner and Broker-in-Charge. Bill graduated from Virginia Tech with a BS in Business and has since acquired over 16 years of experience in all aspects of property management, as well as real estate sales and home building. He is also trained as a Green Associate with Leaders in Energy and Environmental Design (LEED). He grew up in Roanoke, VA and spent time in Portland, OR and Charleston, SC before putting down roots in Asheville with his wife and two young girls. Bill is happy to confront the challenges and rewards of doing his life’s work in the city he loves.



Patsy Roberts – Property Manager


More than the warm and welcoming voice on the other end of the phone, Patsy Roberts is also one of Rawlings Real Estate Management’s property managers and the “grease on the gears” who keeps things running like clockwork. Patsy has been with the company since its inception in 1988, and hundreds of clients can attest to her cheerful outlook, rapid problem solving skills and sense of humor. When she’s not making the world of Rawlings Real Estate Management work right, Patsy is an avid reader of mysteries and enjoys keeping up with her five children, 9 grandchildren, 14 great-grandchildren and 2 great-great -grandchildren!


Mark Casson Head Shot

Mark Casson – Property Manager


Mark joined Rawlings Real Estate Management in January 2016, bringing over 15 years of experience in real estate sales working with Appalachian Realty Associates here in Asheville. Mark graduated with honors from the University of London Middlesex Business School with a BA in Business Administration in 1988. He relocated to the US from England in 1990 and has lived in Asheville NC with his wife and son since 2000. Mark is an accomplished musician and enjoys writing and recording songs, as well as performing his music live onstage. Mark performs many vital functions for Rawlings Real Estate Management, from property inspections to apartment building management, with optimism and diligence, and has introduced many prospective tenants to their future homes.


gray tolson

Gray Tolson – Property Manager / Commercial Leasing


Gray grew up in Raleigh and has loved the mountains of Western North Carolina as long as he can remember. He moved to Boone to attend Appalachian State University and ultimately made his home in Asheville, now a husband and father of two. He began selling real estate in Asheville in 2007, just before the Great Recession, which provided a unique opportunity for him to develop professional relationships, gain expertise, and cultivate his passion for real estate. Gray joined Rawlings Real Estate Management in the summer of 2018, and is happy to expand his knowledge of property management while working with a great group of individuals. He’s impressed with the quality of service provided by Bill Rawlings and his team, and looks forward to helping you with all your property management needs.


linda rawlings

Linda Rawlings – Office Manager


You’ll find Linda at the front desk occasionally, but she has worked behind the scenes for Rawlings Real Estate Management since the beginning. Linda enjoyed a 10-year career in vacation rental management on the Isle of Palms in South Carolina, which is where she met her husband, Bill. Recently licensed as a Provisional Broker by the NC Real Estate Commission, Linda enjoys developing systems and using technology to increase efficiency, creating advertising for our amazing rental properties, and observing her colleagues doing incredible work every day!


catherine glen

Catherine Glen – Leasing Agent


Originally from South Carolina, Catherine recently relocated to Asheville after five years working internationally. She has lived on four continents and understands the joys (and difficulties!) of moving, whether it’s down the road or across the pond. Catherine enjoys helping people from all backgrounds secure housing in the Asheville area that they can call home.